Effective Date: June 13, 2021
TL;DR: We collect and use your data to provide better services tailored to you. We will never, ever, sell your data to anyone.
In light of growing concerns about companies misuse of customers’ private data, we watned to take the opportunity to tell you about what types of data we collect, why we collect it, and what we do with it.
Data is vital for digital businesses. In fact, it’s the foundation on which most of the technology we’ve grown to love is built.
We use data to provide better services to you, make your experience smoother, prevent fraud, help our users perform instant changes to their plans, collect payments, and improve our advertising. But, what we don't do, and will never do, is sell your private information.
This document sets forth the privacy policy for the Haven Warranty (“Haven”, “company”, “we”, “us” or “our”). The purpose of this privacy policy (“Privacy Policy”) is to inform you about the types of information we gather about you through our business relationship with you and when you access or use our digital properties, available at www.havenwarranty.com, all related sites and mobile applications we may provide, and via other online submissions by you to Haven Warranty, (together, the “Haven App”), how we may use that information, and the choices you have regarding our use of that information. By accessing our Haven App, you accept our Privacy Policy.
During your interactions with the Haven App, including when you provide any self-reported information, Company collects personally identifiable information or other nonpublic personal information from you. The type of self-reported information Company may collect includes, without limitation: First and Last Name; City; State; Address; Zip Code; Work Phone; Home Phone; Email Address and Vehicle Information. We may also collect aggregate, anonymous, statistical data, such as usage, traffic patterns and user demographics based on your self-reported data. We collect this information in order to, among other things, provide you with or assist in the provision of information, services and/or products offered by Company, its affiliates, agents, and vendors by or through the Haven App.
When you submit information to us, you agree to receive email, direct mail and other forms of communications from us and those to whom you have authorized us to forward your Personal Data. If you would like to not receive promotional or marketing material from us in the future please contact us at the information provided below. Your decision to not receive promotional or marketing materials shall not preclude us from communicating with you regarding your existing or past relationship with us and shall not preclude us, including our employees, contractors and other representatives, from accessing and using the information you have provided in a manner that is permitted by law (such as using aggregate or anonymous form data). If you do not wish to receive further communications from any person or entity to whom we have forwarded your information, you must contact them directly.
Our systems may record Usage Data as you use the Haven App. For example, our servers automatically record Usage Data that your phone transmits when you use our Haven App. We also may automatically collect Usage Data about how you access and interact with the Haven App through the use of automated tracking technology.
Cookies and clear gifs allow us to automatically receive and store certain types of Usage Data whenever you interact with the Haven App. We may use cookies, which are small data files that are transferred to a web browser, which enables our Haven App to remember and customize your subsequent visit. We may also use third party applications, which may use cookies, to gather and analyze information about your browsing activities on the Haven App.
Cookies and other user tracking mechanisms (e.g., local shared objects), by themselves, do not tell us your email address or other Personal Data unless you choose to provide this information to us by, for example, registering at the Haven App. However, once you choose to furnish us with Personal Data, this information may be linked to the data stored in the cookie or other tracking mechanisms. We may use cookies and other user tracking mechanisms, including “persistent cookies”, which will remain on your computer even after you close your browser, to understand Haven App usage and to improve the content and offerings on the Haven App. We may use cookies to personalize your experience at the Haven App and to save your password in password-protected areas. We also may use cookies to offer you products, programs, or services. While most browsers are set to accept cookies and other tracking devices by default, you can set yours to refuse tracking devices or to alert you before accepting them. However, by disabling tracking devices, you may not have access to the entire set of features on the Haven App. Please refer to your browser’s and phone instructions to learn more about these functions.
Additionally, we may use clear gifs (for example provided by Google Analytics or Facebook), which are single-pixel, electronic images embedded in the Haven App that allow us to gather information about your browsing activities on the Haven App. We may use clear gifs to improve your experience with the Haven App, including to provide you with content customized to your interests and to understand whether users read email messages and click on links contained within those messages so that the Haven App can deliver relevant content. Our clear gifs may collect some contact information (for example, the email address associated with an email message that contains a clear gif).
Like most internet companies, we gather certain information automatically and store it in log files, which contain information such as, among other things, IP addresses, browser type, operating system, ISP, date/time stamps and referring pages. Among other things, this information allows us to track statistics and trends on an aggregate basis.
We share Self-Reported Data and Usage Data with third party service providers that assist us with hosting, maintaining and analyzing online activity on the Haven App, processing payment card information, marketing our services, and managing our daily business operations. We share only the minimum amount of Self-Reported Data with these service providers that they need to perform their tasks.
These third parties may include, but are not limited to: (i) vendors; (ii) retailers; (iii) marketers and advertisers, including without limitation e-mail marketers, (iv) our current and future corporate affiliates (which means a parent company, any subsidiaries, joint ventures, or other companies under common control).
We may also disclose the information to investors, potential investors, business partners and others. To the extent disclosure of any information as provided herein may not otherwise be permitted by law, by submitting any self-reported information to the Haven App, you consent to such disclosure.
You may opt out of Company’s disclosure of your nonpublic personal information to nonaffiliated third parties (other than disclosures required or permitted by law) by writing an opt out email to privacy@havenwarranty.com.
We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse, and alteration of the information under our control. Please be advised, however, that while we strive to protect Self-reported and Usage Data privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online or through our Haven App, and are not responsible for the theft, destruction, or inadvertent disclosure of Personal Data. We will notify you in the event we become aware of a security breach involving your “personal data” (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) stored by or for us. If you have not provided a direct mailing address we may notify you by email to the last email address you have provided us.
Consent to Receive Notices Via the Haven App. By submitting any nonpublic personal information to the Haven App, you are agreeing that Company may deliver all privacy and opt out notices that may be required under applicable law, if any, to you electronically, including via email to the most recent email address you have provided to Company, or via posting on the Haven App.
Links. The Haven App may contain links to third party sites at which your personal information is collected and used. Your visit to any third party website is governed by the privacy and other policies applicable to that site. Company cannot control nor is it responsible for any such third party collection or use of your personal information or the content or policies of such sites, and Company expressly disclaims any liability related to such sites.
Web Logs and Other Forums. The Haven App may offer web logs, web postings, chat rooms, newsgroups or other forums which permit users to interact online. Any information you transmit online in such forums will be made public and Company cannot control nor is it responsible for the use any third party may make of such information.
Privacy Policy Changes. Company reserves the right to change this Privacy Policy at any time at its sole discretion. All Privacy Policy changes will be posted on the Haven App. Consequently, we recommend that you visit and review this Privacy Policy frequently. The last date on which this Privacy Policy has been updated is noted above.
Children. We do not market to and do not knowingly collect any data from or about a child under the age of 13 without the consent of the child’s parent or legal guardian. If we discover that we have inadvertently collected information from a child under 13 years of age, we will promptly take all reasonable measures to delete such information from our systems.
Limitation of Liability. Haven, its stockholders, members, partners, directors, managers, officers, employees, agents, affiliates, successors, assigns and content and service providers (individually, a “Haven indemnified party” and collectively, the “Haven indemnified parties'') shall not be liable to you or any other person or entity for any loss of profits, loss of use, interruption of business, or any direct, indirect, incidental, consequential or punitive damages of any kind whatsoever, whether under this Privacy policy; as a result of the use of the Haven App and/or the services and/or products that may be provided to you by Haven or a third party in connection with the Haven App, under statute, regulation, common law precedent or doctrine, or otherwise, including without limitation any such losses arising out of the unauthorized access to your personal information, even if a Haven indemnified party was advised of the possibility of such damages and/or was negligent. The provisions of this section shall apply regardless of the form of action, damage, claim, liability, cost, expense or loss, whether in contract, statute, tort or otherwise. In jurisdictions that prohibit the exclusion or limitation of liability, liability hereunder is limited to the greatest extent permitted by law.
California Civil Code Section 1798.83 permits individuals who reside in California and use our Haven App for private, family or household purposes to request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us at the email address provided below. Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to such requests submitted other than to the address specifically referenced in this Section.
If you have any questions or comments regarding this Privacy Policy or you want us to delete your personal data, please email us at privacy@havenwarranty.com or contact us at our mailing address.
As described above under the heading “Disclosure of Information to Nonaffiliated Third Parties,” we may disclose your nonpublic personal information to nonaffiliated third parties. If you prefer that we not disclose nonpublic personal information about you to nonaffiliated third parties (other than disclosures required or permitted by law), you may opt out of those disclosures at any time, whether before or after you provide us with any nonpublic personal information. In other words, you may direct us not to make disclosures of your nonpublic personal information to nonaffiliated third parties (other than disclosures required or permitted by law).
Please be advised that if you resubmit nonpublic personal information to us after you elect to opt out, you will have to submit a new opt out request with respect to the resubmitted information. Also, once we provide your nonpublic personal information to a nonaffiliated third party, we cannot control how those third parties will use your nonpublic personal information; as a result, your election to opt out will not affect use by such third parties of previously disclosed nonpublic personal information.
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Haven Warranty © 2022
All rights reserved.
This website, the Haven app, and associated marketing materials use the terms “Warranty”, “Extended Warranty”, “Extended Service Protection Plans”, and “Vehicle Service Contract” as equivalents for marketing purposes only. However, as a technical matter, we are marketing Vehicle Service Contracts or in California Mechanical Breakdown Insurance (Vehicle Service Plans). A Vehicle Service Plan is not a manufacturer’s warranty, however, a VSP does provide repair coverage for your vehicle after the manufacturer’s warranty expires. VSPs sold by Haven Warranty are agreements between consumers and third-party VSP providers, not Haven Warranty. This brief summary is not a contract document.
Haven is not available in the states of Alaska, California, Iowa, Florida and Georgia.
The coverage described may not mirror the actual coverage purchased at the time of sale. Specific vehicle service contract coverage varies depending upon the service contract purchased, optional coverage selections, state of purchase, and administrator agreement. Please read the actual contract documents for important details on coverage, limits, conditions and terms. If there is any conflict between this summary and the contract documents, the contract documents will control.